Who Needs a Computer Tech?

Have you ever had to call a tech support help line to have someone talk you through fixing your computer, only to end up figuring out how to correct the problem on your own? I have - several times. Generally, I sarcastically tell them "Thanks for the expert help! I just fixed it myself." Yes, I know it's not very nice but shouldn't these people know a little bit about computers in order to have a job in a tech support call center? Well, next time I have a computer problem, I'm calling this guy!